Privacy Policy

Who is responsible

Aethel Botanicals Ltd., 110 West George Street, Glasgow, G2 1QJ, United Kingdom. Direct all privacy inquiries to [email protected].

Legal framework

We manage user data in accordance with UK GDPR and the Data Protection Act 2018 and applicable legislation in United Kingdom. Should any discrepancy arise between these terms and statutory provisions, governing law supersedes.

What we collect

During order placement, we obtain only required fulfillment data: recipient name, physical address, email, telephone number, and purchased items. This platform neither captures nor holds payment card details. Site navigation generates technical metrics, including IP addresses, browser specifications, and viewed pages, collected via cookies specified below.

• Customer contact and shipping details including full name, delivery address, email, and UK telephone number.
• Transaction history, selected payment choices, and order reference records.
• Technical telemetry, browser classification, and IP address collected via functional website cookies.
• Customer support messages, order notes, and written inquiries.

Why we use it

• To fulfill purchase requests, coordinate shipping, and process returns.
• To respond to user correspondence and transmit transaction notices.
• To maintain platform integrity and evaluate site usage patterns.
• To deliver commercial announcements solely upon your opt-in, with opt-out mechanisms included in each dispatch.

Cookies and browser data

We place functional files within your client browser. Essential cookies sustain shopping basket functions and checkout operations; these remain mandatory. Analytical cookies track page activity on an aggregated basis. Commercial tracking cookies deploy only with your explicit permission via our cookie prompt. You retain the right to modify or revoke consent at any moment through the banner or browser preferences; consult our Cookie Policy for detailed specifications.

Third-party data recipients

Logistics partners receive shipping addresses and contact details. Payment gateways handle required billing inputs. Server infrastructure and analytics vendors operate as bound data processors under formal agreements. We do not sell consumer information.

Personal data is never sold, leased, or traded to commercial data brokers under UK privacy statutes. Specific CCPA regulations do not apply to transactions within the United Kingdom.

Data retention schedules

Transaction records remain stored for the duration demanded by statutory fiscal rules, then purged. User profile records persist until account termination. Analytical telemetry is retained for 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, UK residents hold legal rights to request access, rectification, erasure, restriction, and portability of their personal records.

Security

Aethel Botanicals Ltd. does not collect, process, or store payment card information, as orders are completed exclusively through free Cash on Delivery upon receipt or via direct bank transfer.

Questions about this policy

Reach us at [email protected] or dial +44 141 294 6807 throughout Mon-Fri 08:00-16:45, Sat 10:00-13:30. Every message receives a response within one business day.

Merchant

Aethel Botanicals Ltd.

Registered address

110 West George Street, Glasgow, G2 1QJ, United Kingdom

Email

[email protected]

Phone

+44 141 294 6807

Working hours

Mon-Fri 08:00-16:45, Sat 10:00-13:30

Registration

Company No. SC700096