You may return purchases from Aethel Botanicals within 30 days of receipt, without stating a reason. This guide outlines the eligibility rules, the required actions, shipping liabilities, and refund timelines.
Returns are accepted within 30 days of parcel arrival. In compliance with biosecurity and hygiene rules, all botanical supplement bottles must remain completely sealed, unopened, and in original retail condition.
When an item arrives damaged, defective, or incorrect, we absorb the return expense by issuing a prepaid shipping voucher or scheduling courier collection. For standard returns, you fund the return transit; no extra restocking fees apply.
We issue payment within 3 business days of passing inspection. Cash-on-delivery purchases are reimbursed via bank transfer to your nominated account; direct wire payments return to the originating account. Financial institutions generally clear funds within 1-5 business days.
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Accurate product dispatched, incorrect item retrieved | None |
| Parcel lost | Replacement dispatch or full refund following courier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of product cost | Return shipping only |
To switch to another botanical formula or format, process a standard return and submit a separate purchase; we reimburse the initial item upon arrival. If the replacement stems from an error on our part, we ship the new product free of delivery charges.
You can revoke an order without cost prior to fulfillment. Send your cancellation request and order number to [email protected]. Once a parcel departs our facility, standard return terms take effect.
Reach us at [email protected] or dial +44 141 294 6807 throughout Mon-Fri 08:00-16:45, Sat 10:00-13:30. Every message receives a response within one business day.
